FAQ's & Policies

What is your current Turn-Around-Time for custom orders?

Our current TAT is 2 weeks. We do strive to get all custom orders completed sooner but we ask that you allot for potentially 2 weeks. This time can vary depending on our current workload. If you need your items sooner, contact us to check out availability. (Please note, shipping time is not calculated into our turnaround times.)

Do you take Rush Orders?

Yes! We do take rush orders. These orders are placed ahead of all orders for an additional fee

How do you ship your tumblers?

All items are shipped via USPS or UPS Ground. Once the item has a shipping label created you will receive an email with tracking. Please allow 3-5 business days for delivery (this can vary depending on the shipper and is out of our control).. All UPS packages and USPS Priority Mail packages will include insurance to cover your purchase. 


All sales are final. We do not allow returns, refunds or exchanges on custom orders. All items are custom made to order. We do our best to ensure you have a high quality product you love, before it leaves our shop.  Please see our quality guarantee section for more information. 

Quality Guarantee:

As we strive to make each item as perfect as possible, you may see a few small flaws that is natural for a custom item as they are individually made in our shop by us. If you have any problems please contact us. 

Do you offer local pick-up?

Yes! If you are local to the Lovelock area, or passing through, you are more than welcome to come into our storefront at 1475 Cornell Ave #300 during normal business hours to place your order or pick up an order.  

Do you offer a payment plan? 

Currently we do not offer a payment plan and all items need to be paid for at the time of ordering or purchasing for in stock items.